Privacy Policy

Sleep to Flourish is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you engage with our services, visit our website, subscribe to our communications, or contact us.

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

What is Personal Information and Why Do We Collect It?

Personal information is information or an opinion that identifies an individual. The personal information we may collect includes:

Names
Email addresses
Telephone numbers
Postal addresses
Information relating to your child or children's sleep, routines, development, health and wellbeing
Booking and payment information
Information provided through questionnaires, intake forms, consultations and correspondence

We collect personal information to:

Provide baby, toddler and family sleep support services
Deliver personalised sleep plans and consultations
Respond to enquiries and bookings
Manage client relationships and records
Send educational resources, updates and marketing communications (where you have consented)
Improve our services and website experience

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

How We Collect Personal Information

We collect personal information in a variety of ways, including:

Through our website, www.sleeptoflourish.com
Via online booking forms and intake questionnaires
By email correspondence
Through telephone or virtual consultations
Through social media interactions
When you subscribe to our newsletter or download resources
Through cookies and website analytics tools
From third-party service providers involved in processing payments, bookings, or email communications

Where practical, we collect information directly from you.

Sensitive Information

In providing sleep consulting services, we may collect sensitive information relating to your child's health, development, feeding practices, medical history, or other relevant circumstances.

We will only collect, use or disclose sensitive information:

For the primary purpose for which it was provided;
For a secondary purpose directly related to that primary purpose;
With your consent; or
Where required or authorised by law.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and understand how visitors interact with our content.

You may choose to disable cookies through your browser settings, although some features of our website may not function as intended.

Third-Party Services

We may use third-party service providers to operate our business, including:

Wix (website hosting and bookings)
Google Forms and Google Workspace services
Email marketing platforms
Payment processing providers

These providers may have access to personal information only to the extent necessary to perform services on our behalf and are expected to handle information securely and in accordance with applicable privacy laws.

We are not responsible for the privacy practices or content of external websites linked from our website.

Disclosure of Personal Information

We may disclose your personal information:

With your consent;
To service providers who assist us in delivering our services;
Where required or authorised by Australian law;
To protect the rights, safety, or property of our business, clients, or others.

We do not sell or rent personal information to third parties.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information is stored electronically using secure systems and password-protected platforms. While we strive to maintain high security standards, no method of electronic transmission or storage can be guaranteed to be completely secure.

When personal information is no longer required for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify that information, unless we are required by law to retain it.

Client records may be retained for a minimum period required by applicable legal, regulatory, taxation, or business obligations.

Access to and Correction of Personal Information

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or out of date.

To make such a request, please contact us in writing using the details below.

We will not charge a fee for requesting access to your personal information, although an administrative fee may apply where extensive copying or processing is required.

To protect your privacy, we may request proof of identity before releasing information.

Maintaining the Quality of Your Information

We are committed to ensuring that the personal information we hold is accurate, complete, and current. If your circumstances change or any information becomes inaccurate, please notify us so we can update our records.

Children's Information

As a baby and child sleep consultancy, we collect information about children as provided by their parents or legal guardians. We do not knowingly collect personal information directly from children without parental involvement or consent.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal obligations, or business operations. The most current version will always be available on our website.

Privacy Complaints and Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

Sleep to Flourish
Melbourne, Victoria, Australia
Email: info@sleeptoflourish.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.